Privacy Policy

Last updated: 17th May 2022

 

Mango Learning Express co.,ltd operates http://www.mangolearningexpress.com (“Company”, “we” or “our). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site, social media and other channels to customers and visitors of the Company.

 

The Company respects the privacy rights and attaches great importance to the protection of personal information of its customers. Therefore, the Company has prepared this Privacy Policy to inform you about how we collect, use or disclose your personal data, why we collect, use or disclose your personal data, how we manage your personal data, as well as your legal rights in relation to your personal data in accordance with the Personal Data Protection Act B.E. 2562.

 

This Privacy Policy covers the services provided by the Company through its website, application, social media and other channels to customers and visitors of the Company, as well as any person related to the provision of the Company’s services, such as a reference person, etc. By using the Company’s services through various channels or providing information to the Company, you have agreed to the Company’s practices as stated in this Privacy Policy. The Company is committed to develop and improve upon its services to ensure the correctness, efficiency and accordance with governance and relevant laws. Therefore, the Company may update this Privacy Policy from time to time and you are advised to check this policy regularly so that you are aware of the latest Privacy Policy of the Company.

 

Collection of Personal Information

 

We will collect personal information obtained directly from you, including the information entered through the website, LINE, events, phone which is the information obtained when you contact the Company or the Company’s team.

 

Use of Cookies and Other Tracking Technologies

 

To make your user experience more pleasant and efficient, we use cookies to identify and track users of our website and access to our website. If you do not want cookies to be used on your computer, you can set your browser to refuse cookies before using our website, which may affect your user experience and limit your ability to use all or some parts of the website.

 

Third parties may also issue cookies through our website to serve advertisements related to your interests based on your browsing activities. These third parties may collect your browsing history or other information to inform how you access the website and the pages you visit after leaving our website. The information collected through these automated intermediaries may be related to the personal information you have previously provided on our website. Please study the Cookie Policy.

 

Personal Data Collected by the Company

 

• Personal information, such as name, surname, age, date of birth, gender, national identification number, passport number or other state-issued identification information, postal address, telephone number, email address, LINE ID, and other information about the device you use to access the Company’s website, and other communication channels.
• Sensitive data, the Company will collect, use and/or disclose sensitive personal information, such as race, religion, health information, biometric information, disability or any other sensitive information that will be useful in providing services only when the Company has received your explicit consent or in the event that the Company considers necessary as permitted by law. The Company may be required to collect, use and/or disclose biometric information such as voice identity recognition for the purpose of proving and verifying the identity of users who request to apply and/or make transactions through the call center, website or any other channels.
• Give consent to the Company to offer products and services to you, and to send news, offers, and privileges pertaining to products and services that are more useful or personalized to you.
• Give consent to the Company to improve products and services for your higher satisfaction with them by processing, managing, reviewing, validating, and analyzing your personal data by us, our affiliates or our business partners.
• Give consent to our affiliates or our business partners to offer products and services to you, and to provide you with a wide variety of choices and offers pertaining to products and services as well as promotions and privileges that are interesting or useful to you.

 

Remark : Your consent above is effective as of the date the Personal Data Protection Act B.E. 2562 comes into effect.

 

 

Retention Period of Personal Information

 

The Company will retain your personal information for as long as necessary for the completion of the purposes stated in this Privacy Policy, unless required or permitted by law to keep the information longer. This may be for approximately 5 – 10 years or longer if necessary. For example, information may be kept longer according to the statute of limitations for related matters, for litigation or for inspection by regulatory agencies or for any other reasons that the laws shall permit.

 

However, after the retention period expires or the necessity to process information for the purpose of collecting personal data no longer exists, the Company will delete, destroy or anonymize personal information through a system examined by the Company.

 

Purpose of Collecting Personal Information

 

The Company will use your personal information so that you receive products and/or services that meet your contractual or requested objective in the following cases;

 

• Provide counseling service
• Create and manage user accounts and process an applications and/or visa applications
• Provide marketing communication, newsletters, advertisements, privileges, promotions, discounts, special offers or marketing information related to products and services.
• Comply with the Terms and Conditions
• Comply with the laws and regulations of government agencies in accordance with the provisions of law, the legal process or an order from a government agency

 

Your refusal to provide information for the Company may prevent the Company from providing all or some of the products and/or services to you.

 

Disclosure of Personal Information

 

The Company will not disclose personal information to any person without your prior consent. However, you acknowledge and agree that to provide our services effectively or to comply with the law, the Company may disclose your personal information to the following persons:

 

• Affiliates
• Partners Institutions
• Data processing service provider both inside and outside of Thailand
• Authorized government agencies or government officials
• Service providers, agents or contractors providing services on our behalf

 

In disclosing personal information to such persons, the Company will ensure those persons maintain the confidentiality of users’ personal information and prevent them from using it for purposes other than the scope specified by the Company.

 

Personal information that the Company receives from you will be stored on cloud-based data centers of third-party data processing service providers that have servers located both inside and outside of Thailand. Such process is intended for safe storage, backup data retrieval, and provision of services. The Company carefully has examined and selected service providers and has agreements with the relevant service providers on data security measures and the scope of data processing. In the event that users provide personal information to the Company, it will be deemed that the users have given their consent to the cross-border data transfer and storage of their personal data abroad for the purposes mentioned above.

 

However, if you believe that the persons the Company has disclosed user personal information to have used that information for purposes other than the scope specified by the Company, you can notify the Company by providing the details stated in this Privacy Policy so that the Company can proceed with the relevant actions.

 

In addition, the Company may be required to disclose user personal information in order to comply with the law, including disclosing information to government agencies, supervisory agencies overseeing service providers or service users. Such events include requests to disclose information by virtue of law, such as requests for information in litigation or legal action or requests from private agencies or other third parties involved in legal proceedings. This also includes cases where it is reasonably necessary to enforce the terms and conditions of the Company’s services, as well as disclose information in the event of organizational restructuring, merger or divestment. The Company may transfer user personal information collected by the Company, whether in whole or in part, to the related companies.

 

Your Right to Your Personal Data

 

• Right to access: You have the right to request access to your personal data that is under our responsibility and ask us to provide a copy of such information to you, including asking us to disclose how we obtained your personal information.
• Right to data portability: You have the right to receive your personal data in case we can arrange such personal data to be in the format which is readable or usable by ways of automatic tools or equipment, and can be used or disclosed by automated means. Also, you have the right to request us to send or transfer your personal data in such format to third parties, or to receive your personal data which we sent or transferred to third party directly, unless it is impossible to do so because of the technical circumstances.
• Right to object: You have the right to object the collection, use or disclosure of your personal data at any time, if the collection, use or disclosure of your personal data is for the purpose of carrying out necessary activities under our legitimate interests or of another person or entity without exceeding the extent that you can reasonably expect or to carry out duties of public interest.
• Right to erasure/destruction: You have the right to request erasure or destruction of your personal data or anonymization your personal data, if you believe that your personal data has been collected, used or disclosed unlawfully or you deem that we no longer need to keep it for the purposes mentioned in this policy or you have exercised the right to withdraw your consent or your right to object as stated above.
• Right to restriction of processing: You have the right to request a temporary suspension of the use of personal data in the event that we are in the process of investigating your request for correction of your personal data or objection. This also applies to the event where we no longer need and are obliged to delete or destroy your personal data in accordance with applicable law, but you ask us to suspend its use instead.
• Right to rectification: You have the right to request the correction of your personal data so that it is accurate, current, complete and not misleading.
• Right to lodge a complaint: You have the right to lodge a complaint with the relevant legal authority. If you believe that collection, use or disclosure of your personal information violates or fails to comply with the relevant laws.

 

You can exercise your rights as the subject of the above personal data by contacting our Personal Data Protection Officer as detailed at the end of this policy. We will notify you of the result within 30 days from the date we receive your request to exercise your rights in the form or method that we have stated. If we decline your request, we will inform you of the reason for the refusal via various channels such as text message (SMS), email, phone call, mail, etc.

 

Advertising and Marketing

 

When you give us your consent regarding advertising and marketing, we may send information or newsletters to your email. Its purpose is to offer you something of your interest. If you no longer wish to receive communications from us via email, you can either click “unsubsribe” in the email link or contact us via email.

 

Maintaining the Security of Personal Data

 

We will maintain the security of your personal data in accordance with the principles of confidentiality, integrity, availability in order to prevent loss, access, use, tamper, alteration or disclosure. We will also provide measures to maintain the security of personal data. which covers administrative safeguards, technical safeguards, and physical safeguards regarding access control.

 

Notification of Personal Data Breach

 

In the event of a personal data breach, if the infringement has a high risk of affecting your rights and freedoms, we will notify you of the infringement along with remedies without delay through various channels such as website, text message (SMS), email, telephone, mail, etc.

 

Amendments to the Privacy Policy

 

We may revise this policy from time to time. You can find the revised terms and conditions of this policy through our website. However, if it is a change in a material matter such as a matter that affects the issue of consent, the Company will notify you in the way that the Company deems appropriate.

 

Privacy Policy of Other Sites

 

This Privacy Policy applies solely to the provision of products, services and use of the website for our customers. If you visit other websites, even through our website, the protection of personal data will be in accordance with the Privacy Policy of those website, in which we have no affiliation and control and cannot be held responsible for the content, policies, damages or actions caused by third party websites or services.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: hello@mangolearningexpress.com