Choosing an Education Agent for UK Study

Before choosing an agent:

• Check business details and contact information

• Ask what services are provided and whether fees apply

• Expect honest advice, not guarantees

• Ensure information is accurate and realistic

• Confirm there is a clear complaints process

Warning signs include:

• Guaranteed admission or visa promises

• Pressure to act quickly

• Requests for false information

• Unclear or hidden fees

Using an agent is your choice. A good agent supports your decisions and acts ethically.

Our Code of Ethical Practice

We act in accordance with the UK Agent Quality Framework by:

• Providing accurate and current information

• Acting honestly and transparently

• Protecting student data and privacy

• Avoiding conflicts of interest

• Supporting informed decision-making

Choosing an Education Agent

Students are encouraged to review our Choosing an Education Agent guidance before engaging any education agent.

Complaints Procedure

We maintain a transparent complaints handling process:

• Written complaints accepted via email, online form, or post

• Acknowledgement within 5 working days

• Response within 15 working days

• Escalation to senior management if required

• Confidential and non-retaliatory handling