Have a Concern or Complaint?

We aim to give clear, honest, and professional advice.
If something goes wrong or you are unhappy with our service, you can tell us.

How to complain

• Email us at: info@mangolearningexpress.com

• Please include:

  • Full name and contact details

  • Student name (if submitted by a parent or representative)

  • Description of the issue

  • Relevant dates, documents, or references

  • Desired outcome (if any)

We will:

• Confirm receipt within 5 working days

• Investigate fairly

• Reply within 15 working days

Your complaint will be handled confidentially and will not affect your application or relationship with us.

Confidentiality and Non-Retaliation

All complaints will be handled confidentially and in accordance with applicable data protection laws. Making a complaint will not result in any disadvantage, discrimination, or retaliation.

Continuous Improvement

We use complaints and feedback as part of our quality assurance process to improve our services and ensure continued alignment with the UK Agent Quality Framework.

We are committed to providing accurate, professional, and ethical education advisory services. We recognize that concerns or complaints may arise and we take all feedback seriously. This procedure explains how students, parents, partner institutions, or other stakeholders can raise a complaint and how we will handle it fairly, transparently, and promptly.